How to View the Details of Protection Status in Norton 360

To view the details of your Norton 360 protection status, sign in to your Norton account and open the My Devices page. Each device shows a status of Protected, This PC may be at risk, or Not Protected, and a Fix Now link appears under any device that needs attention. To see what Norton has actually done, open the Report Card in the Windows app or the Protection Report in your account.

Norton documents the status indicators in Respond to security issues found in your device using your account and the report in Protect your devices and identity by checking your Norton Protection Report. The steps below follow those articles as they read in October 2026.

What You Need Before You Start

• A Norton account with an active subscription. The My Devices page and the Protection Report both live in the account you used to activate Norton.
• Norton installed on the device. A device with no Norton service installed shows as Not Protected.
• An Internet connection on that device. Norton says a device should be online to resolve issues from your account and to collect data for the Protection Report.
• A current version of the app. Norton has announced the end of life for Norton 360 versions 22.x and earlier on Windows, so the screens in an old copy will not match this guide.

This guide covers Norton 360 on Windows, Android, iPhone and iPad, plus the Norton account website. Mac is covered where Norton’s instructions differ.

How to Check Norton Protection Status in Your Account

This is the shortest route, and it works from any browser, even when the device you are checking is in another room.

1. Sign in to your Norton account in a web browser.
2. Open the My Devices page. It lists every device on which you have installed your protection.
3. Read the status shown for each device. Norton notes that the color of the status indicator reflects the current state of the device.
4. Scroll down if a device is missing. Norton places older, inactive devices lower on the page.
5. If a device needs attention, click Fix Now under the device name, then use the option shown on the alert.

How to confirm it worked: Norton says that after the security issues are resolved on the device, the device status changes to a green check mark icon. Some issues cannot be fixed remotely. For those, open Norton on the device itself and resolve the alert there.

What Each Norton Status Means

Status	What Norton says it means	What to do
Protected	Your Norton security product is installed and protecting the device from security threats and viruses.	Nothing is required.
This PC may be at risk	The device has a protection issue that requires immediate attention.	Click Fix Now under the device name.
Not Protected	The device does not have any Norton service installed, or it is unprotected.	Use the Get Norton or Download Norton option.

A Protected status describes the device as a whole. It does not stop you from checking one item yourself, so you can still run a Norton 360 scan on a single file when a download looks doubtful.

How to See Protection Details in the Norton App on Windows

The Windows app holds the most detail. Norton calls it your Norton device security product, and its main window has a left pane with sections such as Security and Settings.

Open the Report Card

1. Open Norton on your PC. If a My Norton window appears first, click Open next to Device Security.
2. In the main window, click Report Card.
3. Click the tabs to move between sections and read the details.

Norton logs an entry in the Report Card each time it scans files, runs LiveUpdate, analyzes downloads, blocks intrusions or fixes infected files. LiveUpdate is the Norton feature that downloads new virus definitions and program updates.

Review individual events in Security History

1. Open Norton on your PC.
2. On the left pane, click Security.
3. In the Security dashboard, click Security History.
4. Pick a category from the Recent History drop-down list, such as Scan Results, Unresolved Security Risks or Quarantine.
5. Open an event to see the Security History – Advanced Details window, which lists the time, severity, event, status and any available actions.

Norton’s Security History article points out that this data cannot be exported or downloaded. You can only view it inside the app. For the files Norton has isolated, see how to check the quarantined files in Norton 360.

Check when Norton last updated

1. On the left pane, click Security.
2. In the LiveUpdate tile, click Open.
3. Read the last updated date on the Check for Updates tab.
4. If the date is older than a day or two, click Update Now or Check Now.

How to View Your Norton Protection Report

The Protection Report is a summary of the activities Norton has performed to protect your devices and identity. You can open it three ways.

• Windows PC: open Norton Device Security and click Report Card in the main window.
• Android, iPhone or iPad: open the Norton 360 app, then tap and pull up Your Protection Report at the bottom of the main screen.
• Browser: sign in to your account and click Protection Report at the top of the page.

Use the Report frequency filter to choose how much history appears. Monthly shows the previous month, Quarterly shows the previous 3 months, and Yearly shows the previous 12 months. The report refreshes automatically when you change it.

For Windows devices, the Device Security section counts the following items.

• Security: files scanned, Quick Scans performed, downloads analyzed, scheduled scans and quarantined items.
• Firewall: networks protected, activities monitored and intrusions blocked.
• Performance: performance alerts, unwanted files cleaned up, temporary files removed and hard disk space cleared.

Norton states that the version of the report on the account website displays a snapshot, so your current data might vary. For the latest details, open the Report Card in the app. What you see also depends on your plan. Identity sections, for example, require you to be entitled to and enrolled in LifeLock.

How to Check Protection Status on Android, iPhone and iPad

1. Open the Norton 360 app.
2. Look at the main screen. Norton says a green checkmark means everything is fine. A yellow badge means some features still need to be set up, such as Wi-Fi Security or Internet Security.
3. Tap Menu at the bottom of the main screen, then tap Device Security to view any alerts.
4. On Android, tap Open settings on an alert. On iPhone or iPad, tap Open Guide. Then follow the steps shown.
5. Pull up Your Protection Report to see the number of operating system risks Norton 360 has detected.

If several phones or tablets are on your plan, the report includes a drop-down list for choosing another device.

Troubleshooting Norton Status Problems

The account status does not match the app

Norton acknowledges that a data sync issue can make the My Norton portal show incorrect status and information about your devices. Its advice is that if Norton device security on the device itself shows the security status as Protected, you may ignore those alerts.

To clean up the list, Norton’s fix is to remove the device that displays incorrectly and then reinstall or activate protection on it. Before you do, note that removing a device deactivates the Norton services on it, so it is no longer protected until you set it up again. The steps are in Norton account does not display your devices correctly.

A device shows nothing in the Protection Report

• Confirm the device is connected to the Internet. Offline devices cannot collect data for the report.
• Check that the product is supported. The report does not cover Mac devices, Norton VPN, Norton AntiTrack, Norton Utilities Ultimate, Norton Driver Updater and a few other standalone products.
• On Windows, look at the Remote Management setting. Norton describes it as the feature that sends the health status of your device to your Norton account. Open Settings from the left pane to find it.
• If you recently uninstalled Norton from a device, allow some time. Norton says the change takes a while to reflect in the report.

Norton says the PC is at risk because definitions are out of date

Run LiveUpdate first, and keep running it until Norton reports that it has the latest protection updates. If the message continues on an old copy of the app, Norton’s guidance is to upgrade to the latest Norton 360 version. To check your version, click Help in the main window, then click About under General Information.

You cannot tell which device is which

On the My Devices page, click Edit Name next to a device, type a clearer name, and click Save. Norton also notes that any device connected to the Internet shows as Online in the portal, so you can bring devices online one at a time to identify them.

How to View Protection Status in Older Versions of Norton 360 (Guide with Pictures)

These steps and screenshots come from a much older Norton 360 interface. They are kept for reference only. Current versions do not have this menu, and Norton recommends upgrading old versions to keep receiving protection updates.

Step 1: Double-click the Norton 360 icon in the system tray.

Step 2: Hover over the PC Security section.

Step 3: Click View Details.

Step 4: Scroll through the list to check the status of each component.

Frequently Asked Questions

Why does Norton say my PC may be at risk?

That status means Norton found a protection issue that requires immediate attention. Sign in to your Norton account, open My Devices, and click Fix Now under the device name. If the issue cannot be fixed remotely, open Norton on the PC and resolve the alert there.

Can I fix Norton issues from another device?

Often, yes. Fix Now in your Norton account works from any browser, but the affected device should be online. Norton also says some issues cannot be fixed remotely and must be handled in the Norton app on the device.

Does the Norton Protection Report work on a Mac?

No. Norton states that Mac devices are currently not supported in the Protection Report. On a Mac, open Norton, click Security on the left pane, and then click Security History to see the tasks Norton has performed.

What is the difference between the Report Card and Security History?

The Report Card is a summary with counts, such as files scanned and intrusions blocked. Security History is the detailed list of individual events, where you can open one item, read its severity and status, and act on it.

Why is an old computer still listed in my Norton account?

Devices stay on the My Devices page until you remove them, and inactive ones move toward the bottom. To remove one, hover over My Account, click My Subscriptions, click Manage Devices under the plan, and use the bin icon. Removing a device ends its protection.

What if Norton is blocking a program I trust?

A Protected status can come with a firewall or scan rule that stops an app you rely on. See how to stop Norton 360 from blocking a program for that situation.

Next Step

Once every device shows Protected, open the Protection Report and set Report frequency to Monthly. Norton also emails a monthly report to your registered address, which gives you a regular reminder to look at the counts and catch a device that has stopped reporting.