Cannot Create a New Folder in Yahoo Mail? Here’s the Fix

To create a new folder in Yahoo Mail on a computer, click Folders in the left pane, click New Folder, type the folder name at the top of the list, and click Add. If you can’t find the option, it’s usually because Yahoo moved it: the old “hover over Folders” button has been replaced by the Folders menu in New Yahoo Mail, and in the newest Yahoo Mail app it’s under your Profile icon.

Yahoo documents the current steps in Create, delete, or rename folders in New Yahoo Mail and, for the iPhone app, in Create and manage folders in Yahoo Mail for iOS.

In this article:

How to Create a New Folder in Yahoo Mail on a Computer

  1. Go to Yahoo Mail and sign in.
  2. In the left pane, click Folders.
  3. Click New Folder.
  4. Type the folder name at the top of the list.
  5. Click Add.
Card showing Folders, New Folder, name, Add in New Yahoo Mail on a computer
In New Yahoo Mail, New Folder lives inside the Folders menu.

Result: The folder is created. Yahoo suggests using the folder search box to find it, then clicking it to open it.

These older screenshots show the previous layout, where you hovered over the word “Folders” and clicked a “Create a new folder” button.

find the folders item in the left column
add new yahoo mail folder
cannot create a new folder in yahoo mail

How to Create a Folder in the Yahoo Mail App

Yahoo’s iPhone help lists two methods depending on your app version:

  • Newest versions: Tap your Profile icon in the top-left corner, scroll down to the folders field, tap New folder, enter a name and tap Create.
  • Older versions: Tap the Inbox icon, scroll to the bottom of the menu, tap Create new folder, enter a name and tap Save.
Card showing Profile icon, folders, New folder, Create in the Yahoo Mail iPhone app
In the newest Yahoo Mail app, folders are under your Profile icon.

Result: The new folder appears in your folder list. In the original Android app, Yahoo says to tap the profile icon, tap Folders, then Create a new folder.

How to Add Subfolders, Rename or Delete Folders

On a computer, Yahoo says to open Folders, find the folder with the Search Folder box, hover over it and click the More Options icon. From there you can:

  • Create subfolder – enter a name in the New Folder box and click Add.
  • Rename folder – edit the name and click Update.
  • Delete folder – only works when the folder is empty.

To fill a folder, select messages, click Move and choose the folder, as described in Move emails into folders in New Yahoo Mail. You can also drag messages onto it.

Why You Can’t Create a Folder in Yahoo Mail

  • You’re looking for the old button. In New Yahoo Mail, click Folders first, then New Folder.
  • Your folders are hidden in the app. Yahoo notes folders are now behind the Inbox icon in older iPhone app versions, and under your Profile icon in the newest one.
  • You can’t delete a folder. Yahoo says folders with messages or subfolders can’t be deleted. Empty it first.

Frequently Asked Questions

Can I create a folder while moving an email?

Yes. Yahoo says the Move menu lets you pick an existing folder or create a new one.

Why won’t Yahoo let me delete a folder?

The folder isn’t empty. Delete or move its messages and subfolders first.

Can I manage more than one Yahoo account?

Yes. See how to add another account in Yahoo Mail.

Use Yahoo for work email? See how to set a vacation response in Yahoo Business Mail.

Do your emails show “null null” as the sender? See how to get rid of null null in Yahoo Mail. If a preview card appears under every web address you add to a message, you can also turn off link previews in Yahoo Mail.

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