To sign out of Prime Video on a Roku, open the Prime Video app, go to Settings, scroll to the bottom of the list, and select Sign out. If you can’t find that option, or you no longer have the Roku, go to the Prime Video website, open Account & Settings > Devices, and select Deregister next to the Roku. To leave the shopping site or app as well, see how to log out of your Amazon account.
This guide covers both routes, how to sign back in with a different Amazon account, and when removing the app or resetting the Roku makes more sense. Removing and re-adding an app works the same way for every app, as in this guide on how to reinstall Netflix on a Roku.
Before you sign out
These steps apply to the Prime Video app on Roku streaming players, Roku Streaming Sticks, and Roku TVs. The app is updated from time to time, so the wording on your screen may differ slightly from what is described here.
- Know the Amazon sign-in details. After you sign out, nobody can watch Prime Video on that Roku until someone signs in again with an Amazon account.
- Check whether you only need a different profile. A profile is a separate viewer inside one Amazon account, with its own recommendations and Watchlist. If everyone in the house shares one Amazon account, switching profiles is quicker than signing out. See the profiles section below.
- Your membership is not affected. Signing out only disconnects that one Roku. Amazon streaming devices work differently, so follow our guide to signing out of an Amazon account on a Fire TV Stick if you have one of those. It does not cancel Prime, Prime Video, or any add-on subscription.
Sign out in the Prime Video app
Use this method when you have the Roku and its remote in front of you.
- Press Home on the Roku remote, then highlight Prime Video and press OK to open it.
- If the app asks who is watching, pick any profile to reach the Prime Video home screen.
- Open the app’s menu and select Settings. It is usually shown as a gear icon.
- Scroll all the way down the Settings list. Sign out is typically the last entry, and on some TVs it sits below the bottom edge of the screen until you scroll to it.
- Select Sign out, then confirm when the app asks whether you are sure.
When it works, the app returns to its welcome screen and offers a sign-in option instead of your Watchlist and recommendations.
Amazon does not publish a Roku-specific menu path, and the app’s layout changes with updates. If your version has no Sign out entry even after scrolling, skip to the website method below, which Amazon does document. Very old versions of the app used Help & Settings and an Unregister device option instead; if you see that wording, it does the same job.
Deregister the Roku from the Prime Video website
Deregistering means removing a device from the list of devices allowed to use your Amazon account for Prime Video. It signs the Roku out remotely, so it works when the in-app option is missing, the remote is lost, or the Roku is at someone else’s house.
You must be signed in to the Amazon account that is currently on the Roku. You can only remove devices from your own account.
- On a phone or computer, open a web browser, go to primevideo.com, and sign in.
- Open Account & Settings. On a computer it is in the menu under your profile name.
- Select the Devices tab. You will see a list of devices registered to your account.
- Find the Roku in the list. If you have several, the registration date can help you tell them apart.
- Select Deregister next to it and confirm.
This is the fix Amazon gives in Issues during Sign In or Sign Out on Prime Video: if you are unable to sign out, go to Account & Settings > Devices and click Deregister next to the device you want to remove.
To confirm it worked, reload the Devices page and check that the Roku is gone from the list. The next time someone opens Prime Video on that Roku, it should ask for a sign-in.
Sign in with a different Amazon account
Once the Roku is signed out, open Prime Video again and choose the sign-in option. Amazon’s Install Prime Video on Your Devices page describes the ways a device can be registered:
- Code: the TV shows a short code and a web address. Open that address on a phone or computer, sign in to the Amazon account you want to use, and enter the code.
- QR code: some devices show a QR code you can scan with your phone’s camera instead of typing the address.
- Sign in on the TV: some devices offer Sign in and Start Watching, where you type the Amazon email and password with the remote.
- Phone notification: if the Prime Video mobile app is on a phone connected to the same home network, you may get a prompt there to approve the sign-in.
Before you enter the code, check which Amazon account the browser is signed in to. This is the most common reason a Roku ends up on the wrong account. For a full walkthrough, see how to sign in to Prime Video on your TV.
To undo a sign-out, simply sign in again with the original account. Your Watchlist, purchases, and viewing history are stored with the Amazon account, not on the Roku.
Switch profiles instead of signing out
If the goal is just to stop one person’s shows from mixing with another’s, you may not need to sign out at all. Amazon says each account can have up to six profiles (the default profile plus five more, which can be adult or Kids profiles), and it lists Roku among the devices that support Prime Video profiles.
- Open Prime Video on the Roku.
- Select the profiles icon on the app’s top menu.
- Choose the profile you want. To add one, select New.
Profiles share the same Amazon account, payment method, and membership. If you need a different account, for example because the Prime membership belongs to someone else in the house, sign out and sign in as described above.
Remove the app or reset the Roku
These two options go further than signing out. Use them only when they match what you are trying to do.
Remove the Prime Video app
Removing the app takes Prime Video off the Roku Home screen. Roku’s steps in How to remove apps from your Roku streaming device are: press Home, highlight the app, press Star (*) to open the Options menu, and select Remove app.
Neither Roku nor Amazon states that removing the app signs your Amazon account out, so do not rely on it for that. Sign out or deregister first, then remove the app. Our guide on how to delete a channel on a Roku covers the details.
Factory reset the Roku
Warning: a factory reset erases the whole device, not just Prime Video. Roku says it erases your preferences, unlinks the device from your Roku account, and removes all apps and account information. Afterward you need your Roku account details, your Wi-Fi password, and the sign-in for every streaming app to set it up again.
Roku recommends a factory reset when you plan to return, sell, or give away the device. The path is Settings > System > Advanced system settings > Factory reset; on a Roku TV, choose Factory reset everything. See how to factory reset a Roku for each step, and deregister the Roku on the Prime Video website as well so it no longer appears in your device list.
Troubleshooting
- There is no Sign out option in Settings. Keep scrolling down; it is usually the last item and can be hidden below the visible list. If it is truly missing, deregister the Roku on the website.
- The Roku is still signed in after deregistering. Close Prime Video by pressing Home, then open it again. If it still shows the old account, restart the Roku from Settings > System > Power (or System restart) and check the Devices page to make sure you removed the right entry. Our guide on how to restart a Roku covers the menu and power cord methods.
- You can’t tell which device is the Roku. The Devices list may show several TVs and players. Compare registration dates, or deregister the ones you don’t recognize and sign in again on the devices you still use.
- The Roku is signed in to someone else’s account. Use the in-app Sign out option on the Roku itself. Only the account owner can deregister it from the website. On a second-hand Roku, a factory reset clears every previous sign-in.
- The remote is lost. Use the website method, or use your iPhone as a Roku remote.
- Sign-in fails afterward. Amazon suggests checking that you are using the correct account details and trying again, because temporary connection problems cause some sign-in errors.
Frequently asked questions
Will signing out of Prime Video cancel my Prime membership?
No. Signing out or deregistering only disconnects that Roku from your Amazon account. Your Amazon account, Prime membership, and any Prime Video subscriptions stay active until you cancel them in your account.
Do I lose my Watchlist when I sign out?
No. Your Watchlist is saved to your Prime Video profile in your Amazon account. It comes back when you sign in again on the Roku or any other device.
Does signing out of Prime Video sign me out of my Roku account?
No. Your Roku account and your Amazon account are separate. Signing out of the Prime Video app leaves the Roku linked to your Roku account, and your other apps stay signed in. Each app keeps its own sign-in, which is why you sign in to YouTube on a Roku separately.
Can I use two Amazon accounts in Prime Video on one Roku?
Not at the same time. The app is registered to one Amazon account, so you have to sign out and sign in again to change it. Profiles let several people share one account, but they do not add a second account.
How do I sign out of Prime Video on a Roku I no longer have?
Sign in at primevideo.com, open Account & Settings > Devices, and select Deregister next to that Roku. You do not need the device or its remote.
Next step
If you are clearing your accounts off a shared or outgoing Roku, do the same for your other apps. Start with how to sign out of Netflix on a Roku.
Matthew Burleigh is the founder, head writer, and editor of Solve Your Tech, which he launched in 2012. He has written technology tutorials since 2008 and worked in IT since 2003, including small-business support, IT management, and consulting. He holds Bachelor’s and Master’s degrees in Computer Science from Arizona State University.
Matthew writes practical guides for Windows, iPhone and iPad, Microsoft Office, Outlook, Google apps, and Android. Solve Your Tech’s guides are tested on current devices or checked against official product documentation, with clear steps, sources, and update dates.
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