How to Message Seller on Amazon: A Step-by-Step Guide

Messaging a seller on Amazon is a straightforward process. It’s a helpful tool when you have questions about a product, an order, or need post-purchase support. Simply go to the product page or your order history, find the seller’s information, and send them a message through Amazon’s messaging system. It’s that easy, and in a few moments, you’ll have all the steps to do it yourself.

Step by Step Tutorial: How to Message Seller on Amazon

Before we dive into the steps, it’s important to know that contacting a seller on Amazon can help clear up any confusion about a product, track your package, or resolve issues. Amazon’s platform ensures your privacy and security during these interactions.

Step 1: Go to the product page or your order history

Navigate to the product page of the item you have a question about or go to your order history if it’s a post-purchase inquiry.

When you’re on the product page, you’ll find the seller’s name on the right-hand side, just below the ‘Add to Cart’ and ‘Buy Now’ buttons. For order-related questions, go to ‘Your Orders’ section in your Amazon account to find the specific order.

Step 2: Click on the seller’s name

Once you’ve found the seller’s name, click on it to go to their seller profile.

On the seller’s profile, you’ll find more information about their business, including customer feedback and a ‘Ask a question’ button, which is your gateway to contacting them.

Step 3: Click on ‘Ask a question’

Clicking this button will lead you to Amazon’s messaging system where you can write your message to the seller.

Make sure to select the appropriate subject for your message from the drop-down menu, such as “An item for sale,” “Shipping,” or “Returns & Refunds.” This helps the seller understand the context of your inquiry quickly.

Step 4: Write and send your message

Compose your message with all the necessary details and then click ‘Send.’

Be clear and concise in your message, providing any relevant order numbers or product details. This will help the seller address your concerns effectively and efficiently.

After sending your message, you’ll receive a confirmation from Amazon, and the seller will get in touch with you, typically within 1-2 business days. Remember, all communication should be done through Amazon’s platform to ensure your protection and to keep a record of the conversation.

Tips: Effective Communication with Sellers on Amazon

  • Always be polite and professional in your messages, as this encourages a positive response from the seller.
  • Include all relevant information in your initial message to avoid back-and-forth communication.
  • Check the seller’s response time on their profile, so you know when to expect a reply.
  • If the issue is urgent, consider checking if the seller has provided a customer service phone number on their profile.
  • Use the messaging system for any communication to ensure Amazon can help in case the issue escalates.

Frequently Asked Questions

What should I do if the seller doesn’t respond?

If the seller doesn’t respond within 2 business days, you can follow up with another message or seek assistance from Amazon Customer Service.

Is it safe to message a seller on Amazon?

Yes, it’s safe. Amazon provides a secure messaging system to protect your privacy.

Can I contact a seller before purchasing an item?

Absolutely! You can ask product-related questions or inquire about shipping options before making a purchase.

What if I have a problem with the item I received?

Contact the seller first to try to resolve the issue, but if that doesn’t work, you can file an A-to-z Guarantee claim with Amazon.

How can I leave feedback for a seller?

After your transaction is complete, you can leave feedback on the seller’s profile to share your experience with other customers.


  1. Go to the product page or your order history.
  2. Click on the seller’s name.
  3. Click on ‘Ask a question.’
  4. Write and send your message.


Messaging a seller on Amazon is a fantastic way to get quick answers to your queries, clarify details about a product, or resolve any issues with an order. It’s a simple yet powerful tool that enhances your shopping experience by bridging the gap between you and the seller. Whether you’re curious about the size of a shirt, the ingredients of a skincare product, or the shipping process, reaching out to the seller is the way to go. Just remember to be clear, concise, and courteous in your communication. After all, a polite inquiry often leads to a prompt reply. So, go ahead, don’t hesitate to message a seller on Amazon next time you need some extra information or assistance.

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