To change the email address on your Amazon account, go to Account & Lists > Your Account > Login & security, select Edit next to Email, enter the new address, and type the one-time code Amazon sends to it. Confirm with your password, select Save changes, and the new address becomes your sign-in and the place Amazon sends order emails.
These steps are for an Amazon.com shopping account in a web browser and in the Amazon Shopping app for iPhone and Android. Other Amazon country sites use the same Login & security page, though labels can differ slightly.
Before You Start
- Make sure you can open the new inbox. Amazon sends a one-time password (OTP) to the new address, so you can’t finish the change without it. Check the spelling, and think twice about a work or school address you might lose later.
- Know your Amazon password or sign-in method. Amazon asks for it during the change, and it may also send a security approval to your phone or current email.
- Check that the address isn’t already on another Amazon account. Each email address can belong to only one Amazon account. If you once opened a second account with it, see the troubleshooting section before you start.
- Confirm whose account is open. On a shared computer, look at the name next to Account & Lists. If it isn’t yours, log out of that Amazon account first.
Change Your Amazon Email on a Computer
Amazon’s Change Your Account Settings help page uses this Login & security route for email, name, phone number and password changes.
- Go to Amazon.com and sign in. Type the address into your browser yourself instead of following a link in an unexpected email or text.
- Hover over Account & Lists at the top right of the page, then select Account. The Your Account page opens with a grid of boxes.
- Select Login & security. If Amazon asks you to sign in again or approve a notification on your phone, do that. A page listing your name, email, mobile number, passkey and password settings appears, each with its own button.
- Select Edit next to Email. A New email address field appears, with your current address shown above it.
- Type the new address and select Continue. Amazon sends a one-time password to the new address and opens a verification screen.
- Open the new inbox, copy the code and enter it in the Enter OTP field on Amazon, then select Continue.
- Enter your Amazon password if asked, then select Save changes. You return to Login & security, where the new address is shown next to Email.
- Select Done when you have finished making changes.
Change Your Amazon Email in the Shopping App
The app opens the same Login & security page, so the verification steps match the website.
- Open the Amazon Shopping app and tap the person icon in the bar at the bottom of the screen.
- Tap Your Account. A list of account settings opens.
- Tap Login & security and complete any sign-in check.
- Tap Edit next to Email, type the new address and tap Continue.
- Enter the code from the new inbox, tap Continue, enter your password if asked, and tap Save changes.
If your app version looks different, open amazon.com in your phone’s browser and use the computer steps. The mobile site leads to the same page.
What Changes After You Switch
- Your sign-in. Use the new address the next time you sign in on Amazon.com, in the app and on Amazon’s other services that use the same account. Some devices or apps may ask you to sign in again.
- Order and shipping emails. Confirmations, delivery updates and account alerts go to the new address from now on. Older messages stay in the old inbox.
- Your password manager. Update the saved entry so it stops filling in the old address.
- Nothing else moves. Your orders, Prime membership, payment methods, Kindle books and digital purchases stay on the same account. Only the address attached to it changes.
If you also want a faster way to sign in, Amazon offers passkeys on the same page. Setting up Face ID for Amazon on an iPhone covers that.
If the Change Doesn’t Go Through
“E-mail address already in use.” Amazon’s guidance on this error explains that another Amazon account already uses that address. To free it up, sign in to that other account (reset its password if needed), change its email to a different address you own, sign out, then sign back in to your main account and repeat the steps above. Don’t close either account until you know which one has your orders and memberships.
“Multiple accounts use the same email address.” You may see this at sign-in after creating a second account by accident. Amazon’s help for this error lets you pick the default account or the secondary account and then asks you to give one of them a different email address.
The code never arrives. Compare the address on the verification screen with the inbox you’re checking, then look in spam, promotions and any filters. Request a new code if Amazon offers one and use only the newest code. If you made a typo, go back and start again with the correct address.
Amazon asks for a Two-Step Verification code you can’t get. Try a backup method or a trusted device first. If none work, Amazon’s account recovery steps say to select Didn’t Receive the Code, then Two-Step Verification Account Recovery, and complete the identity check. You can’t change protected settings until that’s done.
You no longer have the old email or the password. You don’t need the old inbox to change the address, only a way to sign in. Use Forgot password on the sign-in page with your mobile number if it’s on the account. If you still can’t get in, reach account support by starting an Amazon customer service chat.
You expected Prime or orders and they’re missing. You probably changed the email on a different account than the one with your purchases. To find the account that has the membership, check whether you have Amazon Prime on each one.
Frequently Asked Questions
Can I use an email that belongs to another Amazon account?
Not until you remove it from that account. Amazon allows each email address on only one account, so change the other account’s email first, then add it to yours.
Can I merge two Amazon accounts by giving them the same email?
No. Amazon doesn’t combine accounts or their order histories. If the goal is sharing Prime benefits with someone in your home, Amazon Family links two separate accounts while keeping their orders apart.
Do I need access to my old email address?
No. Amazon sends the verification code to the new address and asks for your password. You need to be able to sign in, which you can also do with a mobile number or passkey if those are on the account.
Will this change the email on my Amazon seller or Business account?
This guide covers personal shopping accounts. Seller Central and Amazon Business accounts that an employer manages have their own settings, so check with that account’s administrator or help pages.
How do I make sure the change worked?
Return to Your Account > Login & security and read the address next to Email. You can also sign out and sign back in with the new address.
If you’re setting up a separate account for someone else rather than changing yours, follow the Amazon account-creation guide instead.
Matthew Burleigh is the founder, head writer, and editor of Solve Your Tech, which he launched in 2012. He has written technology tutorials since 2008 and worked in IT since 2003, including small-business support, IT management, and consulting. He holds Bachelor’s and Master’s degrees in Computer Science from Arizona State University.
Matthew writes practical guides for Windows, iPhone and iPad, Microsoft Office, Outlook, Google apps, and Android. Solve Your Tech’s guides are checked step by step against the device or app maker’s own documentation and tested on his own devices whenever he has the hardware or software, with clear steps, sources, and update dates.
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