To change your Amazon account’s email address, sign in to the existing account, open Your Account > Login & security, and select Edit beside the email address. Enter the replacement address, complete the verification Amazon requests, and save the change. Return to Login & security to check the saved address.
This guide covers an Amazon.com shopping account. Changing its sign-in information is different from choosing marketing emails, editing a delivery address, or setting up another account. Start with the account you intend to keep using.
Before You Change the Address
- Check the new inbox. Open it yourself and confirm that you can receive messages before entering it on Amazon. Carefully check spelling, especially a work or school address that may eventually expire.
- Keep your current sign-in available. Have your existing password or supported sign-in method ready, together with access to any requested verification method.
- Check which account is open. On a shared computer, another household member may already be signed in. Confirm the account identity before editing it. If it is the wrong one, log out of that Amazon account first.
- Use the official site. Type Amazon.com into your browser rather than following an unexpected account-change message. Keep passwords and verification codes private.
Change the Email on Amazon.com
Amazon’s Change Your Account Settings help page documents the Login & security route. Button wording and verification screens can vary; the prompts displayed for your account determine the next action.
- Sign in to Amazon.com. Use the existing account’s current sign-in information. Resolve an access error before trying to edit account details.
- Open Your Account. On the desktop shopping site, use Account & Lists, then choose Your Account if a menu appears.
- Select Login & security. Complete a fresh sign-in or security check if Amazon asks for one. You should reach the account-information settings.
- Find the email entry and choose Edit. Enter the replacement address in the requested field. Review it before continuing; a typo can send a verification message to an inbox you do not control.
- Complete the verification shown. If Amazon asks for a code, check the destination stated on that screen and enter the current code there. If it requests your password or another verification method, follow that prompt. Do not assume every account uses an email link after saving.
- Save and review the result. Select Save Changes when offered, finish any remaining confirmation, and choose Done if shown. Reopen Login & security and confirm that the intended address is displayed.
A successful-looking intermediate screen is not enough if another verification is pending. Keep the current browser session open until you have checked the saved value. Then review the sign-in details in your password manager so it does not keep supplying the old address.
If You Are Using the Shopping App
Open the account area and look for Your Account, then Login & security. App navigation changes by version and country. If those options are missing, use Amazon.com in a browser and follow the website steps above. A Prime Video profile or an Alexa device name is not the shopping account’s sign-in email setting.
If You Cannot Receive a Code or Sign In
No message at the new address: compare the address displayed on the verification screen with your actual inbox. Check spam and any filtering rules. Use a resend option only if Amazon offers one, then use the latest code. Keep the original editing screen open while checking mail.
The old inbox is unavailable: try signing in with an existing supported method. If you reach the settings, proceed only through the verification options offered. If Amazon requires a method you cannot access, use official account-access support rather than assuming an email edit bypasses that check.
Two-step verification fails: Amazon’s account-recovery guide recommends trying a registered backup method or trusted device first. If access still fails, follow its Two-Step Verification Account Recovery instructions. Identity verification must be completed before protected settings can be changed.
Amazon rejects the replacement address: record the exact error and check spelling. If it says the address is already associated with an account, investigate that existing account before trying again. Do not delete an account or create another one merely to work around an unclear message.
Finish Without Losing Track of the Account
Review the saved email and any remaining verification request before closing the page. Keep two-step verification enabled and its recovery methods current; changing the email is not a reason to remove that protection.
If you need help with a blocked account change, our Amazon customer-service contact guide explains the official support entry points. If you are actually setting up a separate account, use our Amazon account-creation guide instead.
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read hundreds of millions of times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.