How to Contact Amazon UK Customer Service

To contact Amazon UK, open the Amazon.co.uk Customer Service page, select Something else, then select Contact Us and type “Chat with an associate now” to reach a person. If you would rather talk, type “Request a phone call” in the same chat window and Amazon calls you back.

These steps cover orders and accounts on Amazon.co.uk, on a computer browser and in the Amazon Shopping app. Amazon changes its contact pages from time to time, so the wording on your screen may differ slightly. For an Amazon.com order, follow the steps for starting an Amazon customer service chat instead.

Before You Contact Amazon UK

A few minutes of preparation saves time once an associate joins:

• Sign in to the right account. Amazon can only see orders on the account you’re signed in to. If a family member placed the order, they need to contact Amazon from their account.
• Check you’re on Amazon.co.uk. Orders placed on Amazon.com, Amazon.de or another country site don’t appear on the UK site, and the UK team works from UK records.
• Find the order number. It’s in Your Orders and in the order confirmation email. Note the delivery date and the item name too.
• Try the self-service tools first. Amazon’s support options page explains that Your Orders handles most purchase problems: tracking, cancelling, returns, replacements and invoices. Your Returns shows refund progress, and Login & security lets you change your name, email, mobile number or password.

If none of those tools fixes the problem, use one of the contact methods below.

Start a Live Chat on a Computer

Live chat is the quickest way to reach a person, and it gives you a written record of what was agreed.

1. Open Amazon UK Customer Service and sign in if asked. A page of recent orders and common topics appears.
2. Select Something else. This takes you to the general help options instead of tying the chat to one order.
3. Select Contact Us. A chat window opens in a new browser window.
4. Type Chat with an associate now, then select that option when it appears at the bottom of the chat. An associate joins the conversation.

These labels match Amazon’s own UK contact instructions. The first replies often come from Amazon’s automated assistant. You know a person has joined when the associate introduces themselves by name. If the assistant keeps offering help articles, type the associate request again.

If your question is about one order, you can pick that order on the Customer Service page instead of Something else. Amazon then shows tracking, return and help options for that order first, which often answers the question without a chat.

Start a Live Chat in the Amazon Shopping App

1. Open the Amazon Shopping app and tap the menu icon (three lines) on the right side of the bottom bar.
2. Scroll to the bottom and tap Customer Service.
3. Scroll to the Something else section and tap I need more help at the bottom of the list. A chat window opens.
4. Type Chat with an associate now and tap that option when it appears. An associate joins the chat.

If you shop on more than one Amazon country site, check that the app is set to Amazon.co.uk before you start. An app set to another country shows that country’s orders and support options, not your UK ones.

Ask Amazon UK to Call You

Amazon UK doesn’t advertise a number for you to ring. Instead, its Call Me service phones you, so you don’t pay for the call.

1. Open a chat using the computer or app steps above, up to the point where the chat window opens.
2. Type Request a phone call and select that option at the bottom of the chat.
3. Enter the phone number where you want Amazon to reach you. You’re taken to Amazon’s Call Me service.
4. Check that the number is correct, then select Call me now. Amazon rings you on that number.

Amazon’s UK contact article says phone support is available every day from 6 a.m. to midnight. Outside those hours, use chat or try again in the morning.

What About Amazon UK Phone Numbers Online?

Search results and directory sites list several numbers for Amazon UK. Amazon doesn’t publish those numbers in its own UK contact guide, and its scam safety advice tells customers not to call numbers found in search results or sent by text or email. Start every call through Request a phone call in the official chat instead. That way, you know the person on the line works for Amazon.

Email and Social Media

Amazon UK doesn’t publish a general customer service email address. If email support is offered for your issue, it appears on the Customer Service page after you choose the problem.

On social media, Amazon’s contact guide points to @AmazonHelp, which it says is staffed 24/7 on Facebook, X and Instagram. Never post an order number, address or account details publicly. Real Amazon customer service won’t ask you to share personal information on social media or to click external links, so treat any account that does as a scam.

Contact the Right Team for Your Problem

Some problems are handled faster by someone other than the general customer service team.

Problem	Where to go
Item sold by a Marketplace seller	Your Orders, then the item’s contact or help option
Device or product not working	Your Orders, then Get Product Support
Parcel late or marked delivered but missing	The carrier shown under Track Package
Suspicious call, text or email	reportascam@amazon.com and Amazon’s scam help page

Marketplace Seller Orders

If a third-party seller sold the item, go to Your Orders, select the item and choose the option that matches your problem, such as a product question or a problem with the order. Depending on the order, Amazon offers a way to message the seller, sends you to the Online Returns Centre or connects you to Amazon customer service. Amazon’s Contact a Marketplace Seller page says sellers reply within 48 hours, and their replies appear in your Message Centre under Buyer/Seller Messages. If a seller doesn’t answer within 48 hours, you may be able to claim under the A-to-z Guarantee, which covers delivery, item condition and return problems.

Product Support and Repairs

For a faulty item, open Your Orders, select the product and choose Get Product Support if it’s shown. Amazon’s Get Product Support page lists troubleshooting guides, spare parts, manufacturer contact details, Amazon technical support and, for eligible products, warranty repair. The option only appears for eligible items. If none of those help, request a refund or replacement from Your Orders.

Delivery Problems

For a late parcel or one marked delivered that you can’t find, select Track Package in Your Orders and note the carrier and tracking number. Amazon’s Contact a Carrier page lists contact details for each carrier, such as Evri, DPD and Yodel. To change the delivery address or instructions, use Your Orders, because only Amazon can see those details.

Stay Safe When Dealing With “Amazon”

Scammers often pretend to be Amazon customer service. The real Amazon won’t ask you to verify personal information over the phone, pay with gift cards or a bank transfer, share your password or one-time passcode, or install software so someone can help you.

• To check whether an email or text is genuine, open Your Account and look in the Message Centre. Real Amazon messages appear there.
• To report a suspicious message, forward it as an attachment to reportascam@amazon.com, as Amazon’s Report a Scam page explains. You may get an automatic confirmation, but no personal reply.
• If you already shared account or bank details, change your Amazon password, contact your bank and use the links on Amazon’s scam page for your situation. UK readers can also find advice on the Home Office’s Stop! Think Fraud campaign.

Make the Conversation Count

Start with one clear sentence covering the order, what happened and what you want. For example: “Order [number] was marked delivered on [date], but nothing arrived. I’d like a replacement.” For a device, include the model and the exact error message rather than saying it doesn’t work.

Before you close the chat or hang up, ask what happens next and when, and whether you need to send anything else. Save the chat transcript or note the associate’s name and any reference.

If You Can’t Reach Amazon UK

• The chat window doesn’t open: your browser may have blocked the pop-up window. Allow pop-ups for amazon.co.uk and select Contact Us again, or use the app.
• The buttons look different: confirm you’re on Amazon.co.uk, not Amazon.com, then look for Something else. In the app, the chat starts from I need more help.
• Your order isn’t listed: you may be signed in to a different account or country site. To switch, first log out of your Amazon account.
• You can’t sign in: use Amazon’s account recovery option on the sign-in page first. Order-specific chat needs a signed-in account.
• The chat drops: reopen Customer Service and start a new chat, then share the reference or associate’s name from the earlier conversation.

Frequently Asked Questions