To contact Facebook about a broken feature on a computer, open your profile picture, then Help & support > Report a problem. For account recovery, content reports or access to a support agent, use the route that matches your issue below. A bug report and a conversation with an agent are different support options. For rejected listings or lost selling access, follow the steps to appeal a Facebook Marketplace restriction instead.
This guide covers personal Facebook accounts, with a separate note for advertisers. Meta changes its menus and support availability by account, app and region. Follow the options offered to your own account; there is no guaranteed response time or recovery outcome. If a support form or an app developer asks for your account identifier, see how to find your Facebook ID first.
Choose the right support route
- A feature is broken: use Report a problem.
- You cannot sign in or suspect a hack: use account recovery.
- A post, profile or message is abusive or suspicious: report that content.
- You already have an active Meta Verified creator subscription: check its support controls in the mobile app.
- Your issue concerns advertising: use the business support route for the affected business account.
Report a broken feature on a computer
- Sign into Facebook in your browser and select your profile picture at the top right.
- Select Help & support > Report a problem. Follow the prompts to identify the affected feature.
- Describe what happened, what you expected and the steps that reproduce it. Include the error message and a relevant screenshot when available.
- Review the information and send the report using the on-screen control. Facebook may request more details, but submission does not establish that you have opened a live support conversation.
Facebook’s problem-reporting instructions explicitly direct login problems and hacked accounts to a different process. Do not use a general bug report as your only attempt to recover access.
Report a problem in the iPhone app
- Open Menu, scroll down to Help & support, and select Report problem.
- Select Continue to report and review the choice to include additional diagnostic information. Choose Include or Don’t include as appropriate.
- Select the feature, explain the steps that led to the problem, and add a screenshot with Upload from phone if it helps. Check the image for unrelated personal information before sending it.
- Select Send. Keep the description you submitted for any follow-up.
The same official help article documents an alternative: return to the problem, shake the phone and select Report problem. If you use Android, select Android App Help on that article for your platform’s instructions rather than assuming every iPhone control has the same position.
Contact Facebook about an account-security issue
If your account was hacked, start at facebook.com/hacked on a device you previously used to sign in. Follow our hacked Facebook account recovery guide for lost access, compromised contact information and the security checklist after recovery. Sending a message to an alleged “security team” does not replace ownership verification.
For a suspicious email or message claiming to be Facebook, do not open attachments or follow its login links. Facebook’s phishing-report guidance identifies phish@fb.com and the reporting links inside Facebook. That address is for suspected phishing; it is not a general account-recovery inbox. Facebook says it will not ask for your password by email.
Report a post or profile
Facebook recommends the Report control near the content. On a computer, open the post’s Options > Report post, choose the reason and review the summary before Submit. For a profile, open that profile and select Options > Report profile, then follow the choices offered. Some profile feedback categories do not require a separate report submission.
The content-reporting help page covers messages, Pages and other content too, and links to alternatives if you cannot see the content or do not have an account. Reporting content does not guarantee its removal.
Use Meta Verified support if your account qualifies
Meta’s creator support guide documents enhanced support for active Meta Verified subscriptions, including account-security issues. In the Facebook mobile app:
- Sign into the correct verified account.
- Open Menu > Settings & privacy > Settings.
- Open Accounts Center > Meta Verified > Get support > Contact support.
- Select a channel offered for your subscription and issue, then follow its prompts.
Meta notes that some accounts are moving to Meta Account settings instead of Accounts Center. Use the settings area shown for your account. The guide lists chat and email support, with call requests on some higher subscription plans. Chat is available in the Facebook and Instagram mobile apps, not on a computer; available hours depend on channel, language and region. Check the channel shown before expecting immediate contact.
If the controls are missing, check the account, completed verification, active subscription, plan and app updates. This route is not a promise that purchasing a subscription will recover an already inaccessible account.
Can you call Facebook or contact advertising support?
Meta’s phone-support guidance says there is no general public customer-service number. Specialized support can exist for particular products or jurisdictions, including the eligible call requests described above. Use those controls within the official service rather than a number advertised in search results or comments.
For advertising issues, that guidance directs advertisers to Meta Business Support Home. Use the affected business account and the options it offers. Personal-account support and business support have different entry points; a business help link does not prove every user has live chat.
Check progress and follow up
On a computer, open your profile picture, then Help & support > Support inbox. Facebook’s Support Inbox guide explains that this area contains reports, account alerts and messages. For Page or group messages, use the appropriate admin account.
Meta Verified cases have a case ID and their own status screen. Keep that ID, use the correct verified account, and reply while the case remains open. Meta says these cases automatically close after seven days without a response from you; a closed case requires a new request.
If a bug report is marked resolved but the issue persists, Facebook’s bug-report follow-up guidance says to report it again with reproducible steps and screenshots. Use that specific situation to guide follow-up rather than sending repeated identical reports while waiting.
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read hundreds of millions of times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.