How to Access a Deceased Person’s Apple/iCloud Account: A Guide

Accessing a deceased person’s Apple or iCloud account can be a delicate and challenging process, but it’s essential for retrieving valuable information or closing accounts. Typically, you’ll need to provide Apple with specific legal documentation, such as a death certificate, to prove your right to access the account. Let’s walk through the steps you’ll need to take to handle this sensitive task.

Step by Step Tutorial to Access a Deceased Person’s Apple or iCloud Account

Before we dive into the steps, know that this process aims to help you gain access to a loved one’s digital legacy while respecting their privacy and adhering to Apple’s policies.

Step 1: Gather Necessary Documentation

Collect all required legal documents, including the death certificate and proof of your relationship to the deceased.

Having the right documentation is crucial. Apple will not grant access to the account without proper evidence of death and your legal relationship to the deceased. This may include a will, a court order, or a letter of administration.

Step 2: Contact Apple Support

Reach out to Apple Support to inform them of your situation and request access to the account.

When contacting Apple Support, be patient and clear about your request. They deal with many such cases, and having all your documents ready can expedite the process.

Step 3: Submit Legal Documentation

Provide Apple with the necessary legal documentation as requested during your communication with their support team.

Apple will typically ask you to send these documents via fax or mail. Ensure you keep copies for your records and send them securely.

Step 4: Follow Apple’s Instructions

Complete any additional steps as directed by Apple, which may vary depending on your specific situation.

Apple’s instructions may include filling out specific forms or providing additional information. Follow their guidance closely to ensure a smooth process.

Step 5: Wait for Confirmation

Allow time for Apple to review your request and documents, after which they’ll inform you of their decision.

This waiting period can vary in length, so be prepared for it to take several weeks. Apple will reach out to you with their decision or if they require more information.

After completing these steps, you should gain access to the deceased person’s Apple or iCloud account, or at the very least, have it deactivated. This will allow you to manage their digital legacy appropriately.

Tips for Accessing a Deceased Person’s Apple or iCloud Account

  • Tip 1: Make sure to have multiple copies of all legal documents, as you may need to submit them to different entities.
  • Tip 2: Be patient with the process, as it may take some time for Apple to verify your information and grant access.
  • Tip 3: If you’re unsure about the legal requirements, consult with an attorney to ensure you have all the necessary documentation.
  • Tip 4: Keep detailed records of all your communications with Apple, including dates, names, and any reference numbers.
  • Tip 5: Consider contacting Apple as soon as possible after the individual’s death to begin the process promptly.

Frequently Asked Questions

What if I don’t have all the required legal documents?

If you’re missing any legal documentation, it’s best to consult with an attorney to understand how you can obtain them. Apple will not proceed without the necessary documents.

Can I access the deceased’s account if I’m not a family member?

Access is usually granted to immediate family members or legal representatives. If you’re not a family member, you may need additional legal documentation to prove your right to access the account.

How long does the process take?

The time frame can vary depending on the complexity of the case and how quickly you can provide the necessary documentation. It may take several weeks.

Will I get the password to the account?

Apple may not provide the account’s password, but they can give you access to the data or help you deactivate the account.

Can I use this process for other digital accounts?

Each service provider has its own policies and processes for handling access to a deceased person’s account. You’ll need to check with each provider individually.


  1. Gather all required legal documentation.
  2. Contact Apple Support for assistance.
  3. Submit all legal documents to Apple.
  4. Follow any additional instructions provided by Apple.
  5. Wait for Apple’s confirmation and decision.


Losing a loved one is never easy, and dealing with their digital presence can add an extra layer of complexity to an already challenging time. Knowing how to access a deceased person’s Apple or iCloud account is an important step in managing their digital legacy. While the process may seem daunting, especially during a time of grief, remember that it’s designed to protect the privacy and security of the deceased’s information. It’s crucial to approach this responsibility with patience, organization, and the appropriate legal documentation. If you find the task overwhelming, don’t hesitate to seek professional help from a lawyer or estate planner. They can guide you through the process and ensure that you’re respecting both the wishes of your loved one and the policies of Apple. In the end, gaining access to their Apple or iCloud account not only allows you to retrieve precious memories but also helps in settling their digital affairs with dignity and respect.