Why is My Printer Offline? Troubleshooting Tips to Get Back Online

Are you frustrated because your printer is showing as offline and you can’t get your documents printed? Don’t worry, this is a common problem that many people face, and it can usually be fixed with a few simple steps. In this article, we’ll walk you through how to get your printer back online and ready to print.

Step by Step Tutorial: Why is My Printer Offline?

Before we dive into the steps, it’s important to understand that when your printer is offline, it means that your computer can’t communicate with it. This could be due to a variety of reasons, such as a disconnected cable, a network issue, or a problem with the printer itself.

Step 1: Check Printer Connection

Make sure that your printer is properly connected to your computer or network.

If your printer is connected via a USB cable, ensure that the cable is securely plugged into both your printer and your computer. If your printer is connected wirelessly, make sure that it’s connected to the right network and that the signal is strong.

Step 2: Restart Printer and Computer

Turn off your printer and computer, then turn them back on.

Sometimes, a simple restart can fix communication issues between your printer and computer. Be sure to turn off both devices completely before turning them back on.

Step 3: Set Printer as Default

Make sure that your printer is set as the default printer on your computer.

To set your printer as the default, go to your computer’s settings, then to ‘Devices’ and ‘Printers & scanners’. Select your printer and click ‘Set as default’.

Step 4: Clear Print Queue

Clear any stuck print jobs in the print queue.

A stuck print job can prevent other print jobs from processing. To clear the print queue, go to your printer’s properties and click on ‘See what’s printing’. From there, you can cancel any stuck print jobs.

Step 5: Update Printer Drivers

Make sure that your printer’s drivers are up to date.

Outdated printer drivers can cause communication issues. Visit your printer manufacturer’s website to download and install the latest drivers for your printer model.

After completing these steps, your printer should be back online and ready to print. If you’re still experiencing issues, there may be a deeper problem that requires further troubleshooting or professional help.

Tips: Why is My Printer Offline?

  • Always make sure that your printer is turned on and connected before attempting to print.
  • Check for any error messages on your printer’s display screen, which can give you clues about the problem.
  • If you’re using a wireless printer, try moving it closer to your router to improve the signal.
  • Try printing from another device to see if the issue is with your computer or the printer itself.
  • Consider resetting your printer to its factory settings as a last resort.

Frequently Asked Questions

Why does my printer say it’s offline when it’s on?

Your printer may show as offline if there’s a communication issue between it and your computer. This could be due to a disconnected cable, network issue, or a problem with the printer itself.

Can I print from my phone if my printer is offline?

No, if your printer is offline, it means it’s not able to communicate with any devices, including your phone.

How do I reconnect my printer to my network?

To reconnect your printer to your network, you’ll need to access the printer’s settings and re-enter your network information. Refer to your printer’s manual for specific instructions.

Why can’t I set my printer as the default?

If you can’t set your printer as the default, it may be because it’s not properly connected to your computer, or there’s an issue with the printer’s drivers.

How often should I update my printer’s drivers?

It’s a good idea to check for driver updates every few months to ensure that your printer is functioning properly.


  1. Check Printer Connection
  2. Restart Printer and Computer
  3. Set Printer as Default
  4. Clear Print Queue
  5. Update Printer Drivers


Dealing with an offline printer can be a nuisance, especially when you’re in a hurry to get documents printed. However, by following the steps we’ve outlined, you should be able to get your printer back online with minimal fuss. Remember to check connections, restart devices, set your printer as the default, clear any print queues, and update drivers. If you’ve gone through all these steps and your printer is still offline, it may be time to seek professional help. But don’t let printer issues get you down – with a little troubleshooting, you’ll be back to printing in no time. Keep this guide handy for the next time your printer decides to take an unexpected break, and you’ll be prepared to tackle the issue head-on.

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